Enterprise Integrations

Businesses already have customer service systems, CRM, ERP, BI and various internal tools. Syfo does not need to move all these operations in - it is more practical to let Syfo work with existing systems.

Two Integration Directions

Direction 1: External system call Syfo

Add a portal to the existing business system and pass the context to Syfo Agent.

Take the customer service system as an example:

1. Customer service opens a ticket
2. Click "Let Syfo analyze"
3. The system sends the work order content to Syfo Agent
4. Agent checks the knowledge base, analyzes the problem, and drafts a reply
5. Customer service will confirm and then send it to the customer.

Benefit: No need to change the existing workbench, Syfo only steps in when AI collaboration is needed.

Direction 2: Agent actively accesses external systems

Allow Agents to be authorized to access enterprise systems. For example, the market agent automatically checks the status of competing products every day, compiles it into a daily report, and sends it to the channel.

Priority of access method:

• API/CLI (Command Line Tool)/MCP (Tool Connection Protocol)/Skill(Recommended) - Stable, testable, auditable
• Stable web form — Transition is possible, but error handling is required
• browser automation — Suitable for verification, not suitable for long-term dependence

Recommended Rollout Order

1. First let the external system call Syfo to run through a high-value process
2. Precipitate the Agent's input, output and audit records into Syfo
3. Seal common actions into Skills
4. Finally, create Agent independent identity and authorization by application.

Minimal Integration Example

If you are only doing the first version, you don’t need the complete plug-in market:

• A new "Ask Syfo Agent" button is added to the business system
• Backend calls Syfo Agent API
• Syfo returns task links and suggested responses
• After manual confirmation, write back to the business system